FAQ

Are you open during COVID?

Yes. We are operating on reduced hours as we work remotely. Our IM and Email services are open from 8pm to Midnight. Check our social media for when we are open. Unfortunately, our phone lines are temporarily suspended due to COVID but we are working hard to reopen them as soon as it is safe to do so.

How much does it cost to phone RGU:Nightline?

Nothing! RGU:Nightline is a free service available to all students in the Aberdeen area. There is no charge to get in contact, whether that be by phone, instant message or email.

Will listeners be able to tell who I am?

No, RGU:Nightline is a completely anonymous service. Our phone lines are set up so that the caller ID is not visible, and it is the same with our anonymous instant messaging (IM) and email service.  We won’t know who you are, and you won’t know who we are.

When is RGU:Nightline open?

While we try to offer a service 7 days a week during term time, this is not always possible do to volunteer numbers. We work as hard as we can to be open as many nights of the week as possible. You can always check if we are open by going to our website and checking to see if the chat button is live. If it is, we are ready to listen!

What can I talk about to a listener?

Anything at all!. No matter how serious or irrelevant something may seem, if it is bothering you then we are more then happy to listen. Listeners are specially trained to be there to talk when you have something on your mind. Even if you just want somebody to talk to when walking home at night alone, then give us a call!

Can a listener offer me advice?

No, RGU:Nightline is a non-advisory, non-judgemental service. We are here to support you in your time of need by letting you know that there is always a listening ear when you feel you need it. However, we can offer information about services which may provide you with additional support upon your request.

How can I volunteer?

There are different types of volunteering roles which we offer, see our volunteer page for more.

 

Haven’t answered your question?

No problem, email us at nlcoordinator@rguunion.co.uk or nldeputy@rguunion.co.uk for more information (non-anonymised emails).